Shipping Policy

We provide standardized global logistics distribution services for all online orders, with stable processing efficiency and transparent delivery rules. All products in the store enjoy permanent free global shipping benefits, covering all countries and regions supported by logistics channels.

1. Free Shipping Rules

The website implements full-site free worldwide shipping, with no minimum order amount limit, no order quantity limit and no regional surcharge. All orders do not need to pay any delivery fee, logistics handling fee, cross-border freight and hidden service fees. All shipping costs are fully borne by our store.

2. Order Processing Time

After the customer completes the payment and the system confirms the order successfully, we will complete order sorting, product inspection, professional packaging and outbound processing within 1-3 working days. During official holidays, peak shopping seasons and logistics adjustment periods, individual orders may have a short delay of 1-2 working days, and the order status will be updated in real time.

3. Global Delivery Cycle

After the order is dispatched from the warehouse, the standard global delivery time is 6-12 working days. The specific arrival time will be affected by local customs clearance efficiency, regional logistics distribution speed, remote area transit arrangement and international logistics route adjustment. Working days exclude local weekends and official statutory holidays.

4. Logistics Tracking Service

Once the package is outbound, we will immediately generate and upload the official logistics tracking number to the customer’s order background. Customers can check the real-time transit status, transportation progress and estimated delivery time of the package through the tracking number at any time. We will update logistics information synchronously to ensure transparent and visible order progress.

5. Product Packaging Standard

All outdoor dog gear will be packaged with professional shockproof, pressure-resistant and drop-proof packaging materials. We adopt standardized international cross-border packaging processes to avoid product extrusion, damage, dirt and loss during long-distance global transportation, and ensure that customers receive intact products.

6. Abnormal Logistics Processing

If the package has abnormal conditions such as long-term logistics stagnation, transit interruption, delivery delay and tracking information not updated, customers can contact customer service at any time. We will actively dock with international logistics providers to check the problem, urge the delivery progress, and give professional processing feedback and solutions.

7. Customs Related Instructions

We will provide standard customs declaration documents and formal order certificates for cross-border packages. Customers need to cooperate with local customs clearance rules to complete formalities. Any local tariff and customs clearance policy adjustment problems shall be subject to the local official regulations.