Refund Policy

This refund policy applies to all products purchased on our official website, with a unified settlement currency of USD (United States Dollar). We support a 60-day full valid return and refund window to protect the legitimate shopping rights of all global customers.

1. Return Time Rule

The valid return period is 60 calendar days, calculated from the official delivery completion time of the logistics tracking record. All return applications must be initiated within the valid 60-day period. Any application exceeding the time limit will be deemed invalid and will not be accepted by the system and warehouse.

2. Product Return Conditions

All returned products must be kept in brand-new unused condition, without wear, dirt, scratches, deformation, washing traces and artificial damage. The original product packaging, labels, tags, accessories and matching parts must be complete and intact. Products that have been used outdoors, artificially modified, damaged by customers, or lost original accessories do not qualify for return and refund services.

3. Refund Processing Cycle

After our warehouse receives, inspects and confirms the returned products meet the return standards, we will formally initiate the refund procedure. The entire refund processing time is 5-10 working days. The specific arrival time depends on the processing speed of your original payment channel and local financial institution rules.

4. Refund Currency & Method

All refunds on the website are uniformly settled in USD. The refund will be returned to the original payment account used for order payment. We do not support changing the refund account or currency conversion settlement. Any currency conversion fees, handling fees and intermediate fees charged by the customer’s payment bank or payment platform shall be borne by the customer independently.

5. Full Refund Scenarios

Customers can apply for unconditional full refund in USD if the products have quality problems, factory defects, transportation damage, wrong delivery, missing accessories, or serious inconsistency with the website product description and display pictures. We will bear the corresponding after-sales processing costs for all non-human factor problems.

6. Personal Reason Return Rules

If the customer returns the product due to personal preference mismatch, inappropriate size, unsatisfactory style and other personal reasons within 60 days, the product still needs to meet the unused and intact return standards. In this case, the customer needs to bear the return shipping cost, and we will refund the pure product amount after receiving and inspecting the goods.

7. Order Cancellation Refund

Customers can actively apply for order cancellation before the order is shipped. After the cancellation is confirmed successfully, we will automatically process the full USD refund within 3 working days without any service fee or deduction.

8. Special Product Instructions

Discounted products, promotional bundle products and flash sale products also enjoy the 60-day return and refund policy, and the return standards are consistent with conventional products. We reserve the final right of inspection for all returned goods, and have the right to reject unqualified return applications.